iCE3 Service Desk

How To ? 8

• How To Sign Up / Register
• How To Reset A Password
• How To Make A Deposit (RECEIVE FUNDS)
• How To Make A Withdrawal (SEND FUNDS)
• How To Cancel A Deposit Request

See all 8 articles

Service Status 1

• Bitcoin Cash (BCH) Hardfork 15 November 2020

Getting Started 0

FAQ 5

• Why is the bitcoin price different from the Google price?
• What Is FIAT Money?
• How do I Download a Copy of my Transactions?
• Do You Have A Mobile App?
• What is a Crypto OG?

About Bitcoin 0

Affiliates 1

• How is the Affiliate Commission Calculated?

Widgets Explained 11

• Markets Widget
• My Balances Widget
• Trade Fees Widget
• Share and Latest News Widget
• Stats Widget

See all 11 articles

Debit Card 11

• Order Debit Card
• Debit Card Fees
• Debit Card - Terms and Conditions
• How to register your Crypto Debit Card?
• Depositing funds to your Debit Card

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General FAQ 10

• What is a TXR?
• How Long Does It Take To Process Crypto Withdrawals?
• What Are Confirmations?
• What Times Are Your Batch Runs?
• How Do I See My Transaction History ?

See all 10 articles

Fees 3

• What are your FIAT deposit and withdrawal fees?
• Fees Explained
• Deposit Fees

Rand (ZAR) 7

• How To Make A Rand (ZAR) Deposit
• How Long Do Rand (ZAR) Deposits Take?
• Why Is My Rand (ZAR) Deposit Not Available Yet?
• Instant / Immediate EFT's
• How Long Do Rand Withdrawals Take?

See all 7 articles

Ether (ETH) 2

• My ETH withdrawal does not show on the Blockchain
• How to withdraw ETH to your Ledger Nano S

Bitcoin (BTC) 2

• What Is My Bitcoin Address?
• How do I Withdraw / Send Bitcoin?

Litecoin (LTC) 1

• How to fix failed Litecoin withdrawals to your Trezor

Bitcoin Cash (BCH) 1

• Why can I not withdraw my Bitcoin Cash to CashAddr

Naira (NGN) 4

• How Do I Deposit (Receive) Niara (NGN) ?
• How Do I Withdraw (SEND) Naira (NGN)?
• What Is The Minimum Withdrawal Amount For Naira (NGN)?
• How Do I Find My VoguePay ID / Username?

Monero (XMR) 1

• Monero (XMR) Payment IDs & Integrated Addresses

Cardano (ADA) 3

• How do I store my ADA Tokens?
• How do I Withdraw/Send Cardano (ADA)?
• How do I Deposit/Receive Cardano (ADA)?

General FAQ 18

• What Are The Different Markets/Trading Pairs Offered On ICE³X
• How To Place / Create A BUY Limit Order
• How To Place / Create A SELL Limit Order
• How To Cancel An Order
• What Are Partially Filled Orders ?

See all 18 articles

Order Types 4

• Limit Order
• Market Order
• Stop-Limit Order
• Repeat (Rand Cost Averaging) Limit Order

Fees 1

• Trading Fees

General FAQ 3

• Can I Store My Coins On The Exchange And Are They Safe ?
• Does iCE3 support hard forks and coin drops?
• What Wallet Do I Use for ADA?

Hardware Wallets 2

• Ledger Hardware Wallet
• Trezor Hardware Wallet

General FAQ 4

• How do I change my bank details?
• Foreign Exchange Controls in South Africa
• My trading account is locked, I can not log into the helpdesk portal
• Checking and Terminating Sessions

2 Factor Authentication 3

• I have a problem setting up and using the Two-Factor Authentication, the error says "invalid confirmation code".
• How to enable 2 Factor Authentication
• I have Lost Access to my 2FA Code Producing App/Device

Terms and Conditions 0

General FAQ 4

• Why Do I Need To Verify My Account?
• How To Verify Your Account
• How to Take a Selfie for Identity Verification
• How to Verify Your Account Using Your Phone Number

ID Verification (Individual) 0

ID Verification (Business) 0

General FAQ 8

• Helpdesk Operating Hours
• Why Is The Helpdesk, Blog & Exchange On Different Domains?
• Why do I always go through to voicemail when I call the iCE3 helpdesk?
• I left a voice mail and have not received any response?
• Where do I find my helpdesk ticket reference?

See all 8 articles

Using the Service Desk 2

• Using the Service Desk
• How to Add Your Twitter Account to Your ICE³X Help Desk Portal Account