iCE3 Service Desk
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Knowledge base
iceCUBED - General
How To ?
8
How To Sign Up / Register
How To Reset A Password
How To Make A Deposit (RECEIVE FUNDS)
How To Make A Withdrawal (SEND FUNDS)
How To Cancel A Deposit Request
See all 8 articles
Service Status
1
Bitcoin Cash (BCH) Hardfork 15 November 2020
Getting Started
0
FAQ
5
Why is the bitcoin price different from the Google price?
What Is FIAT Money?
How do I Download a Copy of my Transactions?
Do You Have A Mobile App?
What is a Crypto OG?
About Bitcoin
0
Affiliates
1
How is the Affiliate Commission Calculated?
Widgets Explained
11
Markets Widget
My Balances Widget
Trade Fees Widget
Share and Latest News Widget
Stats Widget
See all 11 articles
Debit Card
11
Order Debit Card
Debit Card Fees
Debit Card - Terms and Conditions
How to register your Crypto Debit Card?
Depositing funds to your Debit Card
See all 11 articles
iceCUBED - Deposits and Withdrawals
General FAQ
10
What is a TXR?
How Long Does It Take To Process Crypto Withdrawals?
What Are Confirmations?
What Times Are Your Batch Runs?
How Do I See My Transaction History ?
See all 10 articles
Fees
3
What are your FIAT deposit and withdrawal fees?
Fees Explained
Deposit Fees
Rand (ZAR)
7
How To Make A Rand (ZAR) Deposit
How Long Do Rand (ZAR) Deposits Take?
Why Is My Rand (ZAR) Deposit Not Available Yet?
Instant / Immediate EFT's
How Long Do Rand Withdrawals Take?
See all 7 articles
Ether (ETH)
2
My ETH withdrawal does not show on the Blockchain
How to withdraw ETH to your Ledger Nano S
Bitcoin (BTC)
2
What Is My Bitcoin Address?
How do I Withdraw / Send Bitcoin?
Litecoin (LTC)
1
How to fix failed Litecoin withdrawals to your Trezor
Bitcoin Cash (BCH)
1
Why can I not withdraw my Bitcoin Cash to CashAddr
Naira (NGN)
4
How Do I Deposit (Receive) Niara (NGN) ?
How Do I Withdraw (SEND) Naira (NGN)?
What Is The Minimum Withdrawal Amount For Naira (NGN)?
How Do I Find My VoguePay ID / Username?
Monero (XMR)
1
Monero (XMR) Payment IDs & Integrated Addresses
Cardano (ADA)
3
How do I store my ADA Tokens?
How do I Withdraw/Send Cardano (ADA)?
How do I Deposit/Receive Cardano (ADA)?
iceCUBED - Trading
General FAQ
18
What Are The Different Markets/Trading Pairs Offered On iCE3
How To Place / Create A BUY Limit Order
How To Place / Create A SELL Limit Order
How To Cancel An Order
What Are Partially Filled Orders ?
See all 18 articles
Order Types
4
Limit Order
Market Order
Stop-Limit Order
Repeat (Rand Cost Averaging) Limit Order
Fees
2
Trading Fees
Rebate Rewards on iCE3 Exchange
Tools
1
Where to find Fibonacci
iceCUBED - Wallets
General FAQ
3
Can I Store My Coins On The Exchange And Are They Safe ?
Does iCE3 support hard forks and coin drops?
What Wallet Do I Use for ADA?
Hardware Wallets
2
Ledger Hardware Wallet
Trezor Hardware Wallet
iceCUBED - Security & Compliance
General FAQ
4
How do I change my bank details?
Foreign Exchange Controls in South Africa
My trading account is locked, I can not log into the helpdesk portal
Checking and Terminating Sessions
2 Factor Authentication
3
I have a problem setting up and using the Two-Factor Authentication, the error says "invalid confirmation code".
How to enable 2 Factor Authentication
I have Lost Access to my 2FA Code Producing App/Device
Terms and Conditions
0
iceCUBED - Account Verification
General FAQ
4
Why Do I Need To Verify My Account?
How To Verify Your Account
How to Take a Selfie for Identity Verification
How to Verify Your Account Using Your Phone Number
ID Verification (Individual)
0
ID Verification (Business)
0
iceCUBED - Service Desk Help
General FAQ
8
Helpdesk Operating Hours
Why Is The Helpdesk, Blog & Exchange On Different Domains?
Why do I always go through to voicemail when I call the iCE3 helpdesk?
I left a voice mail and have not received any response?
Where do I find my helpdesk ticket reference?
See all 8 articles
Using the Service Desk
2
Using the Service Desk
How to Add Your Twitter Account to Your ICE³X Help Desk Portal Account