When a bitcoin transaction is broadcast over the network, it is confirmed once the transaction has been "mined". This is sort of a seal of approval that the transaction is valid and is called a "network confirmation". We require a minimum amount of network confirmations in order to credit your account with coins to your address linked to your account with us.
This can take around 3-30 minutes but depends totally on the network congestion at the time the transaction is sent, the type of coin and required confirmations count
|Coin||Network confirmations Required|
|Bitcoin Cash (BCH)||6|
PRO-TIP: Always include the amount and transaction hash when enquiring about deposits with the service desk