RAND (ZAR) withdrawals are processed at least 3 times per day. Which are processed in a batch. Some withdrawals may require an administrator to authorise, and will therefore not be added to a batch automatically. This is mainly due to additional checks we may have to carry out, but is usually resolved within our SLA.
Funds can be received into your bank account as quickly as a few hours, or they can take up to 1-3 business days to be received. This depends on the bank you are using and really is beyond our direct control.
In the "Transactions" section of your profile you will find all the TXR's that you have created and their status.
Regrettably we are not able to follow up any fiat fund withdrawals within the 72 hour SLA.
If, on the rare occasion, your funds have not cleared within 72 business hours, please go ahead and log a ticket with the support desk providing us with the TXR number. We will then do our best to achieve a speedy resolution for you.