The User can reset own Pin

  • SMS 34246 from the mobile number linked to your card, with your ID number then a space and last 4 digits of your 16-digit card number. Example: 0000000000000 1234

  • You will receive an SMS response instructing you to send another SMS to 34246 with the unique code provided then a space and your NEW unique 5-digit PIN

  • Submit the NEW SMS with unique code and unique PIN of your choice

  • You will receive a confirmation SMS of your PIN reset success

Pin reset fee R13 (as at November 2020)