General FAQ

How do I change my bank details?
You can update your banking details by logging a support ticket, via the iceCUBED Service Desk. You need to attach a recent copy of your new bank statem...
Mon, 10 Jul, 2017 at 11:42 PM
Foreign Exchange Controls in South Africa
South Africa have a pretty strict foreign exchange control policy in place. (with good reason, otherwise I think we would be paying for a few more luxury sw...
Wed, 13 Apr, 2016 at 2:00 PM
My trading account is locked, I can not log into the helpdesk portal
We keep the support portal and trading platform in completely separate environments. When logging into the support portal, you can use your ice3x.com login ...
Fri, 12 Oct, 2018 at 10:41 AM
Checking and Terminating Sessions
You can see all your active sessions on the “Accounts” page under the “Sessions” tab. If you see a suspicious or unnecessary session and want to cl...
Thu, 11 Oct, 2018 at 5:56 PM