General FAQ

What is a TXR?
When transferring funds to or from ICEĀ³X a Transaction Request (TXR) is generated and a unique entry is made in the "My Transaction Requests" sect...
Fri, 16 Jun, 2017 at 11:10 AM
How Long Does It Take To Process Crypto Withdrawals?
Crypto Withdrawals and Deposits are automated. 100% of the crypto currency we receive from customer deposits, goes directly to our cold wallets that are...
Wed, 2 May, 2018 at 8:06 AM
What Are Confirmations?
When a bitcoin transaction is broadcast over the network, it is confirmed once the transaction has been "mined". This is sort of a seal of approva...
Thu, 6 Sep, 2018 at 3:07 PM
What Times Are Your Batch Runs?
The help desk do not know exactly when these happen as a security measure. We only receive a log file of the successful transactions once they have been com...
Sat, 15 Jul, 2017 at 5:19 PM
How Do I See My Transaction History ?
To view your transaction history: 1. Log in to your account on and go to your account 2. Click on "Transaction History" or click here
Mon, 10 Jul, 2017 at 11:47 PM
How Do I Publicly Prove I Made A Coin Transfer ?
When sending coin, you can enter the recipient address into the search field on an independent "block explorer" like, http...
Sat, 15 Jul, 2017 at 5:02 PM
Who Is & Why Is My Withdrawal Taking So Long?
Blockchain confirmations are managed by the bitcoin protocol. The average time for the for a transaction to be confirmed is around 10 minutes but this is co...
Sat, 15 Jul, 2017 at 5:25 PM
How Do I Whitelist My Withdrawal Addresses?
For added security and for faster withdrawal process, you can add the specific crypto addresses that you would withdraw to a whitelist. These addresses will...
Mon, 3 Jun, 2019 at 12:26 PM