General FAQ

What is a TXR?
When transferring funds to or from iCE3 a Transaction Request (TXR) is generated and a unique entry is made in the "My Transaction Requests" secti...
Fri, 15 May, 2020 at 3:51 PM
How Long Does It Take To Process Crypto Withdrawals?
Crypto Withdrawals and Deposits are automated. 100% of the crypto currency we receive from customer deposits, goes directly to our cold wallets that are...
Wed, 2 May, 2018 at 8:06 AM
What Are Confirmations?
When a bitcoin transaction is broadcast over the network, it is confirmed once the transaction has been "mined". This is sort of a seal of approva...
Thu, 6 Sep, 2018 at 3:07 PM
What Times Are Your Batch Runs?
The help desk do not know exactly when these happen as a security measure. We only receive a log file of the successful transactions once they have been com...
Sat, 15 Jul, 2017 at 5:19 PM
How Do I See My Transaction History ?
To view your transaction history: 1. Log in to your account on ice3.com and go to your account 2. Click on "Transaction History" or click here
Fri, 15 May, 2020 at 12:47 PM
How Do I Publicly Prove I Made A Coin Transfer ?
When sending coin, you can enter the recipient address into the search field on an independent "block explorer" like https://blockchain.info, http...
Sat, 15 Jul, 2017 at 5:02 PM
Who Is Blockchain.info & Why Is My Withdrawal Taking So Long?
Blockchain confirmations are managed by the bitcoin protocol. The average time for the for a transaction to be confirmed is around 10 minutes but this is co...
Sat, 15 Jul, 2017 at 5:25 PM
How Do I Whitelist My Withdrawal Addresses?
For added security and for faster withdrawal process, you can add the specific crypto addresses that you would withdraw to a whitelist. These addresses will...
Mon, 3 Jun, 2019 at 12:26 PM
How to Create a Voucher
Click on the accounts icon (the person) in the top right menu. Click on the vouchers tab on the left menu of the accounts dashboard.  Choose ...
Wed, 26 Jun, 2019 at 2:33 PM
How to Redeem a Voucher
Click on the accounts icon (the person) in the top right menu. Click on the vouchers tab on the left menu of the accounts dashboard.  In t...
Wed, 26 Jun, 2019 at 2:32 PM