General FAQ

Helpdesk Operating Hours
Please find the service desk and live chat operating hours below, you should always get a  same day response from the service desk . We do try and service t...
Fri, 27 Jul, 2018 at 3:33 PM
Why Is The Helpdesk, Blog & Exchange On Different Domains?
We have 3 domains from which iCE3 provide you our services. The most important fact to recognise is that your online security is our first and foremost pri...
Fri, 15 May, 2020 at 2:39 PM
Why do I always go through to voicemail when I call the iCE3 helpdesk?
Our service desk phone number provides clients the ability to leave us a voice message which is then recorded and attached to a help desk ticket, saving tim...
Fri, 15 May, 2020 at 3:40 PM
I left a voice mail and have not received any response?
The most common reason for this is when a customer has not been verified.  When you complete the verification process we also link the help desk portal givi...
Thu, 24 Mar, 2016 at 12:33 PM
Where do I find my helpdesk ticket reference?
On the iceCUBED Service Desk portal (, go to tickets tab where you will see your open tickets (
Thu, 11 Oct, 2018 at 6:04 PM
Getting Help Using Live Chat
For some involved problems or queries which need some back and forth you can use the live chat function on the platform.  At the bottom left of the main...
Fri, 27 Jul, 2018 at 12:44 PM
How do I send a Screenshot to the Helpdesk
Sometimes, the helpdesk team will need you to take a screenshot of your problems so they can better identify and solve your query.  Follow the links be...
Wed, 5 Sep, 2018 at 11:03 AM
Why cant I withdraw Bitcoin to an address starting with BC1 (bech32)
The address that you are using starts with bc1 and is a bech32 address. Many online wallets still do not support this form of address, which is the reason y...
Mon, 24 Feb, 2020 at 10:21 AM